Returns and refunds
Refund Policy
We want you to be happy with your purchase. If you're not satisfied, you may request a refund within 14 days of delivery.
Eligible refunds
- Item arrives damaged or defective.
- Wrong item was received.
- Item is unused and returned in its original condition.
How to request a refund
- Contact us within 14 days of receiving your order.
- Include your order number and reason for the request.
- If a return is required, we'll provide return instructions.
Refund timing
- Once the returned item is received and inspected, refunds are processed within 3–5 business days.
- Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
Non-refundable items
- Personalized or custom-made items.
- Items showing signs of use or damage not caused during shipping.
Shipping costs
- Original shipping charges are non-refundable unless the refund is due to our error or a defective product